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DS Research

Customer Satisfaction in Indonesia’s E-Commerce Services

Customer Satisfaction in Indonesia’s E-Commerce Services is a research to determine the level of customer satisfaction towards e-commerce services. E-commerce services have been available in the country for the past 7 years. It’s a good source for those who want to get macro perspective about how Indonesia people behave toward e-commerce services, what kind of problem they faced when they online shopping, and ┬ámain reason for satisfaction and dissatisfaction on using the services.

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